Yes, we do. Mihyar.com orders can be delivered to any region which is serviced by our 3rd party delivery partners, and which is not prohibited to do so by KSA law or OFAC Sanctions. 

We charge a standard, flat fee for your delivery, regardless of weight or number of items. Please see the section below on courier charges for your specific region and currency.

Mihyar is happy to provide a simple and easy fee structure for delivery anywhere in Saudi Arabia or abroad.

Saudi Arabia

Standard Delivery charge:                     SAR 28

Orders Above SAR 399:                         Free of charge

Cash On Delivery charge:                     Not available. Card payments only.

International Orders

Standard Delivery charge                      USD 25

Cash On Delivery charge:                     Not available. Credit Card payments only.

The shipping or delivery fee is charged to deliver your items right to your door. We have selected a simple and convenient flat fee structure, regardless of weight, so you will not be asked to pay for incremental increases in weight, just a small, once-off delivery cost.

Your order will be shipped without delay, from our warehouse, when all the items have been received and perfectly packaged in our Mihyar box/bag.

Delivery times vary between countries & locations.

Please note that delivery times can be impacted on Customs Clearance times. This is not in our control and we will not be able to liaise with individual countries' customs, authorities to assist you.

Yes, you can! Simply enter the Airway-bill number provided in your shipping confirmation email on the Aramex website https://www.aramex.com/express/track.aspx or given information by email.

Please contact us at help@mihyar.com, with your order number and Airway-bill shipping number and we will be happy to assist you further.

Alternatively, you can reach us by telephone 8001180009 from KSA.

Please contact our Customer Service department on this email help@mihyar.com, detailing your order number and Aramex shipping number and we will be happy to assist you further.

Alternatively, you can reach us by telephone 8001180009 from KSA.

Please contact our Customer Service department on this email help@Mihyar.com, detailing your order number and Aramex shipping number and we will be happy to assist you further.

Alternatively, you can reach us by telephone 8001180009 from KSA. 

Click & Collect is a convenient and complimentary service, which allows you to shop and pay for your order online, and then select your pick-up point in one of our selected stores in KSA and collect it at your convenience.

You will receive an email once your order is ready to be collected from your selected store.

Here is what you need to do to place a Click & Collect order:

1. Find the products you want to buy by searching for them or by browsing our departments.
2. Add these products to your cart with the 'Add to cart' button.
3. Go to checkout page & select your city then choose Click & Collect.
4. Choose the store you would like to collect from using the list or select it on the map
5. Enter your payment information and click the 'Continue' button.

1.You will receive an email once your order is ready to be collected from your selected store.

Click & Collect is FREE from your chosen store. Your order can be collected in 3-7 working days. You will receive an email once your order is ready to be collected from your selected store.

When you place your order, you will be able to select a store that's convenient for you from a list of stores available. The name of your chosen store will appear in your email confirmation.

Click & Collect is a pre-paid service meaning we only offer collection for orders placed using a credit card. Cash on Delivery orders are excluded from Click & Collect.

We have over 45 stores in Saudi Arabia. Click here to view the store locations.

Simply select your preferred language from the menu bar on the website or go to settings on App.

Due to health and safety regulations, we do not accept returns on underwear. We will accept returns within 7 days on other products if it meets the Returns criteria outlined in our policy.

Click here to view our return policy

For prepaid purchases, you may return your purchased items by logging into your profile on our website. If you have not created a profile on our website, please contact customer support via help@mihyar.com or you call us from KSA at 8001180009 to help you with the return. The refund usually takes 10-14 working days after a thorough quality check and acceptance from the warehouse.

If your order was a click-and-collect order, then you may easily visit any of our Mihyar stores to return your item and have your paid amount refunded instantly in cash or contact customer service for further support.

If your order was Cash on Delivery, please contact customer support to help you with the return. Refund usually takes from 10-14 working days for all COD orders post receiving them in our warehouse passing a successful quality check.

Please note:

1- Due to charges involved for shipping and returning products abroad (including customs fees) we do not accept international cancellations.

2- Items purchased from the OUTLET department on discount can only be returned online through "My Orders" section in your account or by contacting customer service support.

You can contact our customer service team via help@mihyar.com or you call us 9 AM to 6 PM KSA time on 8001180009 for KSA to assist you farther.

We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Credit Card orders: upon successful quality check, the bank will issue your refund within 10-14 working days. Please contact Customer Service only if you have not received a refund after 14 working days.
Click & Collect orders you will receive a refund upon a quality check in one of our stores

We are happy to refund the delivery cost of the item if a mistake had been made by the team, such as incorrect item and size sent, damaged product etc.

Unfortunately, delivery costs cannot be refunded if the receiver no longer wants the item.